1.Overview

Adoption metrics track how effectively the firm is utilizing Sque capabilities. Understanding adoption patterns helps administrators target training, improve workflows, and maximize platform value.

2.Adoption Metrics

1. User Adoption Rate

  • Percentage of firm personnel with active Sque accounts
  • Percentage of active users logging into Sque regularly (at least weekly)
  • Adoption trends over time

2. Feature Adoption

Which features are being actively used vs. underutilized?

  • Email Intelligence adoption: Percentage of matter-related emails being automatically filed
  • Ask Sque adoption: Percentage of attorneys using AI assistance, frequency of use
  • Workflow automation adoption: Percentage of matters using workflows

3. Engagement Depth

  • Daily Active Users: Percentage of users accessing Sque on daily basis
  • Session Duration: Average time spent in Sque per session
  • Features Accessed Per Session: Average number of features accessed per user per session

3.Adoption Insights by User Level

Adoption metrics are tracked separately for different user groups:

Partner Adoption

Typically higher adoption for core features (matters, billing) and lower adoption for administrative features.

Associate Adoption

Typically highest overall adoption as associates spend significant time in case management.

Paralegal Adoption

High adoption for task management and document organization; variable adoption for other features.

Administrative Staff Adoption

High adoption for administrative features (user management, configuration); variable adoption for case management features.

4.Adoption Improvement Recommendations

Based on adoption metrics, system provides recommendations:

  • Training Gaps Identified: If specific features show low adoption despite clear utility, training may be needed
  • Workflow Improvement: If certain workflows show low adoption, workflow may need redesign
  • Feature Enhancement: If important features show low adoption, feature enhancement or simplification may be needed
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Frequently asked questions

Firm Insights provides comprehensive analytics enabling partners and administrators to understand firm operational performance, identify improvement opportunities, and make data-driven decisions across adoption, productivity, and billing.

Firm Insights tracks user adoption rate, feature adoption (Email Intelligence, Ask Sque, workflows), engagement depth (daily active users, session duration, features per session), and adoption by user level (partners, associates, paralegals, administrative staff).

Matter profitability analysis includes gross revenue, cost, margin, and margin percentage per matter. The system compares profitability across practice areas and clients, identifying declining profitability and areas warranting review.

Billing metrics include time capture rate (including Background Billables™ recovery), narrative quality, write-off trends, invoice approval rate, days-to-cash, collection rate, and financial benchmarking against firm targets for budget, realization, and utilization.